Return Policy

Floor models and clearance items which are sold “as-is” and are considered final sales may not be canceled. The managers of Kloss Furniture are the only personnel authorized to cancel the following type of orders: special orders, factory ordered merchandise, COM (Customer Own Material) orders, table pads, parts, throw pillows. A restocking fee of 30% will be charged for canceling the previously stated type of orders. Fabric, pillows, and parts orders must be paid in full at the time of order and are non-cancelable/non-refundable.